The short version
- Put right
- If it arrives damaged or isn't what you ordered.
- 30 days
- To send back a decal still in its sealed sleeve.
- Single use
- Once it's on a mirror, it can't come back.
If it arrives damaged or wrong.
Send us a message with your order number and a photo of what arrived, and we'll replace it or refund it.
If it isn't sticking.
A lifting letter or a small bubble is usually an easy fix rather than a fault. Try the three fixes on How to apply first. If it still isn't right, send us a message and we'll help.
If you've changed your mind.
A decal is single use. Once it's out of its sleeve and onto a mirror it can't be resold, so we can't take it back.
If the sleeve is still sealed, send it back within 30 days and we'll refund what you paid for the decal. Return postage is yours, and the original postage isn't refunded. This sits on top of your rights below, not instead of them.
How to send it back.
Send us a message first so we know it's coming, and we'll tell you where to post it. [TBC: return address]
How refunds are paid.
Refunds go back to the card or wallet you paid with, [TBC: within how many business days of the return arriving]. Your bank may take a few more days to show it.
Your rights under Australian Consumer Law.
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Nothing on this page takes any of that away.